At Moffins, we strive to ensure a transparent and fair experience for all our users. This Refund Policy explains how refunds are handled for our subscription-based Services.

Moffins currently offers four subscription tiers: Free (no credit card required), Basic, Standard, and Custom. Refund terms apply only to paid plans.

• •Subscription payments provide immediate access to digital services and premium features.
• •Because our Services are digital and accessible instantly, subscription payments are generally non-refundable.
• •Refunds, when granted, are issued to the original payment method only.
• •Requests must be submitted through Moffins Support within the allowed timeframe.

• •Change of mind after subscribing.
• •Failure to cancel before renewal.
• •Lack of usage of premium features.
• •No longer needing the service or switching to another tool.
• •Disagreement with non-material feature updates.
• •Prorated refunds for unused days or partial periods are not provided.

• •Billing errors, such as being charged incorrectly.
• •Charges applied after a successful cancellation.
• •Duplicate payments for the same billing cycle.
• •Verified platform outages lasting 48 hours or more.
• •Technical issues caused by Moffins that prevent use of paid features and cannot be resolved in reasonable time.

For Custom or enterprise plans, refund terms may follow specific agreements. Unless otherwise stated in a written contract, payments for Custom plans are non-refundable except in cases involving billing errors or platform-related service failures.

To request a refund, please contact us at hello.moffins@gmail.com. Include your account email, the charge details, and the reason for your request. Refund requests must be submitted within 14 days of the charge.

Approved refunds are processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Initiating a chargeback may result in temporary suspension of your Moffins account during the investigation. Repeated chargebacks may lead to permanent account limitations. Contact us first to resolve billing issues quickly.

We may update this Refund Policy occasionally. Continued use of Moffins after any changes indicates acceptance of the updated terms.

For questions regarding this Refund Policy, contact us at hello.moffins@gmail.com.